Useful Information needed when opening Support Case
steps to reproduce Issue the issue.
Version Information (Click the “GO” button, Click “Version Information” and
Copy to Clipboard option.)
Version and Patch Level
the issue happen in a single project?
the issue happen on a single machine?
the issue happen for a single user?
Screenshots of Error (If detailed report is available, please provide report)
any Log Files that are applicable to assist in investigation of case (For
location of Log Files, log into Site Admin and click on the “Servers” tab and
highlight the name of the application server. The log file location will appear
in the right column).