Tx3 Support End User Guide
This user guide details the basic processes used by an authorized End User using Tx3 Support website.
Click the Attachment tab at the top to access the User Guide document.
Tx3 Support Reference Guide
For important information regarding Tx3 support please see attachments Tab and download the Support General Reference Guide. Support Update: The firstname.lastname@example.org email address is no longer a valid way to open or respond to a support case. ...
Tx3 Support will move to the Tricentis Support Hub – What you need to know
In the next few weeks Tx3 support services will be transferred to the Tricentis Support Hub. There, you will find all your Tx3 support services and knowledge resources in one place. What does this mean for me? You will have a one-stop portal for all ...
New Templates for Opening up Support Cases
To All, We have created Templates that will auto-fill some mandatory fields when creating a new case in our Support Portal. Please see the steps to utilize these Templates as well as a list of Template created. List of Existing Templates: VERA DevOps ...
Support Ticket Tutorial
Attached is a brief video that will walk you through the Support Case Creation process.
Useful Information needed when opening Support Case
Detailed steps to reproduce Issue the issue. VERA Version Information (Click the “GO” button, Click “Version Information” and Copy to Clipboard option.) ALM Version and Patch Level Does the issue happen in a single project? Does the issue happen on a ...