Useful Information needed when opening Support Case
steps to reproduce Issue the issue.
Version Information (Click the “GO” button, Click “Version Information” and
Copy to Clipboard option.)
Version and Patch Level
the issue happen in a single project?
the issue happen on a single machine?
the issue happen for a single user?
Screenshots of Error (If detailed report is available, please provide report)
any Log Files that are applicable to assist in investigation of case (For
location of Log Files, log into Site Admin and click on the “Servers” tab and
highlight the name of the application server. The log file location will appear
in the right column).
New Templates for Opening up Support Cases
To All, We have created Templates that will auto-fill some mandatory fields when creating a new case in our Support Portal. Please see the steps to utilize these Templates as well as a list of Template created. List of Existing Templates: VERA DevOps ...
Tx3 Support Reference Guide
For important information regarding Tx3 support please see attachments Tab and download the Support General Reference Guide. Support Update: The email@example.com email address is no longer a valid way to open or respond to a support case. ...
Support Ticket Tutorial
Attached is a brief video that will walk you through the Support Case Creation process.
Tx3 Support End User Guide
This user guide details the basic processes used by an authorized End User using Tx3 Support website. Click the Attachment tab at the top to access the User Guide document.
IE is No Longer Supported when trying to access Tx3 Support Portal
To All, Zoho Desk (our Support Ticket Management System) is no longer supporting IE. You will need to access the portal using Chrome or FireFox. Please see the statement released by Zoho Desk: Hello! In with the new and out with the old, right? In ...