Useful Information needed when opening Support Case
- Detailed
steps to reproduce Issue the issue.
- VERA
Version Information (Click the “GO” button, Click “Version Information” and
Copy to Clipboard option.)
- ALM
Version and Patch Level
- Does
the issue happen in a single project?
- Does
the issue happen on a single machine?
- Does
the issue happen for a single user?
- Applicable
Screenshots of Error (If detailed report is available, please provide report)
- Provide
any Log Files that are applicable to assist in investigation of case (For
location of Log Files, log into Site Admin and click on the “Servers” tab and
highlight the name of the application server. The log file location will appear
in the right column).
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