Tx3 Support Reference Guide
For important information regarding Tx3 support please see attachments Tab and download the Support General Reference Guide.
Support Update: The firstname.lastname@example.org
email address is no longer a valid way to open or respond to a support case. Please log into the Tx3 Support Portal and open or update a case using the portal.
Tx3 Support End User Guide
This user guide details the basic processes used by an authorized End User using Tx3 Support website. Click the Attachment tab at the top to access the User Guide document.
Support Ticket Tutorial
Attached is a brief video that will walk you through the Support Case Creation process.
Tx3 Support will move to the Tricentis Support Hub – What you need to know
Starting in the week of April 24, 2023, the Tx3 product and support services will be transferred to the Tricentis Support Hub. You will be notified via e-mail as soon as the migration is complete. Please read the e-mail carefully, as it will contain ...
New Templates for Opening up Support Cases
To All, We have created Templates that will auto-fill some mandatory fields when creating a new case in our Support Portal. Please see the steps to utilize these Templates as well as a list of Template created. List of Existing Templates: VERA DevOps ...
IE is No Longer Supported when trying to access Tx3 Support Portal
To All, Zoho Desk (our Support Ticket Management System) is no longer supporting IE. You will need to access the portal using Chrome or FireFox. Please see the statement released by Zoho Desk: Hello! In with the new and out with the old, right? In ...