Tx3 Support Reference Guide
For important information regarding Tx3 support please see attachments Tab and download the Support General Reference Guide.
Support Update: The firstname.lastname@example.org
email address is no longer a valid way to open or respond to a support case. Please log into the Tx3 Support Portal and open or update a case using the portal.
Tx3 Support End User Guide
This user guide details the basic processes used by an authorized End User using Tx3 Support website. Click the Attachment tab at the top to access the User Guide document.
Support Ticket Tutorial
Attached is a brief video that will walk you through the Support Case Creation process.
New Templates for Opening up Support Cases
To All, We have created Templates that will auto-fill some mandatory fields when creating a new case in our Support Portal. Please see the steps to utilize these Templates as well as a list of Template created. List of Existing Templates: VERA DevOps ...
IE is No Longer Supported when trying to access Tx3 Support Portal
To All, Zoho Desk (our Support Ticket Management System) is no longer supporting IE. You will need to access the portal using Chrome or FireFox. Please see the statement released by Zoho Desk: Hello! In with the new and out with the old, right? In ...
Useful Information needed when opening Support Case
Detailed steps to reproduce Issue the issue. VERA Version Information (Click the “GO” button, Click “Version Information” and Copy to Clipboard option.) ALM Version and Patch Level Does the issue happen in a single project? Does the issue happen on a ...