IE is No Longer Supported when trying to access Tx3 Support Portal

IE is No Longer Supported when trying to access Tx3 Support Portal

To All,

Zoho Desk (our Support Ticket Management System) is no longer supporting IE. You will need to access the portal using Chrome or FireFox. Please see the statement released by Zoho Desk:

Hello!

In with the new and out with the old, right? In that vein, Zoho Desk will be discontinuing support for all versions of Internet Explorer. But worry not, Microsoft users. We still support the three latest versions of Microsoft Edge.
 
Here's why this is happening. Internet Explorer is rather obsolete and is unable to handle a lot of our features. In fact, Microsoft themselves currently support only the latest version of the browser. This essentially means that issues—even security glitches—within the browser will not be resolved by Microsoft.
 
We request users of Internet Explorer, and older versions of Edge, to kindly switch browsers and continue your customer service journey with Zoho Desk. A number of alternate web browsers are available today, and we guarantee that you'll love the switch!
 
We realize that this can be a big change for you. With that in mind, our deadline for Internet Explorer support is the 15th of June, 2018. We hope this gives you enough time to adapt.
 
Feel free to write to us for any support you might need in this regard.
 
As always, happy ticketing!
 
Cheers,
Team Zoho Desk

    • Related Articles

    • Tx3 Support Reference Guide

      For important information regarding Tx3 support please see attachments Tab and download the Support General Reference Guide. Support Update: The support@tx3services.com email address is no longer a valid way to open or respond to a support case. ...
    • Tx3 Support End User Guide

      This user guide details the basic processes used by an authorized End User using Tx3 Support website. Click the Attachment tab at the top to access the User Guide document.
    • New Templates for Opening up Support Cases

      To All, We have created Templates that will auto-fill some mandatory fields when creating a new case in our Support Portal. Please see the steps to utilize these Templates as well as a list of Template created. List of Existing Templates: VERA DevOps ...
    • VERA supported ALM/QC Versions & Patches

      VERA Support Matrix The current VERA for ALM support matrix has moved to https://docs.tx3services.com:8443/display/VFAD/System+Requirements The Tx3 supports VERA on the following HP ALM / QC Versions and Patches. VERA Version ALM / QC Version ALM / ...
    • Support Ticket Tutorial

      Attached is a brief video that will walk you through the Support Case Creation process.